The Paw Print Genetics Blog

At Your Service-ALWAYS!

At Your Service-ALWAYS!

Have you ever wondered why we chose to be our contact email address? In addition to offering the highest accuracy in the industry, at Paw Print Genetics, customer service is At Your Service! We want you to ask questions prior to ordering or after receiving your results because we know that genetic testing can sometimes be confusing.

We consider our customers to be part of our family and treat them as such. When a customer is in need of help when placing an order or trying to understand their results, our expert staff is here, ready to help. You can always count on us to respond to your emails or answer your phone calls, even on weekends and holidays! That is because we understand that your dog's results are important to you, and you are important to us. There is no such thing as too small of a question.

Our one-of-a-kind client services staff is here to help by answering your email or phone call, helping to understand our ordering process, or even placing your order.  Our team members, along with our expert geneticists and veterinarians, are pleased to help you. No excuses, no complaints, just hard-working employees making sure that you have the best experience possible with our testing services.

This is probably the busiest time of the year for all of us. Stress can be high, especially this year. But we are here to make the testing process easy and seamless. Let us take care of you and your dogs. Sure, the United States Postal Service may be struggling, but you have options in shipping your samples. Yes, we are busy because it is our Bark Friday Sale – but we love it!! And you have better things to worry about with the holidays coming up, so let us help you make your genetic testing a little less stressful, maybe even downright enjoyable!

Give us a call or send us an email and we will be happy to help. Our toll free number (US & Canada) is 855-202-4889 (Direct is 509-483-5950) or email us at Experience the difference a competent, happy and caring laboratory team can make in your breeding program.