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Keeping You Updated On Paw Print Genetics Regarding COVID-19

Paw Print Genetics continues to remain open for business and is operating as normal as possible during these unusual times. Our laboratory is located in the state of Washington and our Governor, Jay Inslee, issued a ‘stay-at-home’ order that went into effect March 25th, 2020 with the exception of essential businesses. Veterinary services are considered an essential business. On April 2nd, 2020, the stay at home order was extended to May 4th. Here at Paw Print Genetics, we are taking this order very seriously. We continue to have those employees that can work from home do so, such as our customer care team. In addition, we have been following new protocols for our laboratory employees and shipping department, to make sure that we are minimizing interactions, taking extra sanitary measures, and practicing social distancing. To do this, the laboratory technicians are working in shifts that allow no more than 7 people in the laboratory at the same time. We are fortunate to have enough space to keep workspaces separated to limit interactions among these employees. However, the shift work has resulted in slight changes to our normal schedule but has not yet affected our usual turnaround times. However, we are not able to promise stat orders or rushed samples in less than 10 days at this time, but we always do our best to get your testing done as fast as possible.

Even with all these changes, we are committed to providing the highest quality of testing in the industry to our customers. All our testing will continue to be held at the highest standards, and each test from Paw Print Genetics will continue to have a greater than 99.9% accuracy rate. We will continue to do our best to get your results back to you within our usual turnaround time of 14 days or less, and we appreciate your patience and understanding in the current situation that may result in any delays. Our team of on-staff veterinarians and geneticists are also here to answer any questions you have before or after testing. We understand these test results not only aid in important decisions for your dogs, but that they also increase the value of your breeding program. We are committed to be your laboratory that you can count on through these uncertain times.

If you have any current litters or upcoming planned puppies that need testing, we recommend taking the time now to catch up on your genetic testing. By purchasing testing sooner than later, you will have the kits on-hand to send your samples to us right away to help ensure that there is not a delay in getting your testing results for your puppy buyers. We offer frequent discounts to you to make testing affordable. If you have any questions or concerns, please call us directly at 509-483-5950 or toll-free at 855-202-4889, or email us at AskUs@PawPrintGenetics.com.

Updated Information Regarding Operations at Paw Print Genetics during the COVID-19 Pandemic

Dear Paw Print Genetics Customer,

I want to share with you an update from Paw Print Genetics (PPG).  Governor Jay Inslee of Washington State, where PPG’s laboratory is located, issued a statewide ‘stay-at-home’ order for all citizens that goes into effect at the end of the workday, today, March 25, 2020, with exceptions for ‘essential businesses’ that include those that fall under Veterinary Health. As a veterinary diagnostic laboratory, PPG meets the criteria of an essential business and will continue to function. Therefore, in an effort to protect the health of our staff and our fellow citizens while continuing to assist our clients, we have made some temporary changes to our typical business practices.

First, any staff that can work from home have been doing so since Wednesday, March 18th, which includes our customer care team and some of our directors. We supplied each individual with a laptop computer and access to our software to allow our amazing team to continue to assist our clients. Our geneticists and veterinarians are still available to help you with your questions regarding our genetic testing. We ask that you please give us a call and leave a message and one of our staff members will get back with you as soon as we are able. Our toll-free number (US & Canada) is 1-855-202-4889. Or you can email us with your questions or concerns at AskUs@pawprintgenetics.com and we will respond during our normal business hours, Monday – Friday 8am-5pm pacific.

Second, our laboratory work schedule has been modified so that fewer technicians are in the laboratory at a time, to minimize interactions and reduce the risk exposure to staff.  This means that your results might be slightly delayed, but we will do our best to maintain our 14-day turnaround time.  We also may not be able to honor requests for stat or rush cases and really appreciate your patience, while we continue to maintain the high level of testing and standards for which we are known. If you need a result quickly, please call us or email us to discuss your needs before ordering.

Third, as always, when you order from us, we will send you the kits and a prepaid return mailer for sending your samples back to us.  Please note that it has been our policy to send our US customers one swab kit per dog and one prepaid return mailer per order. We will continue to do this, to make it as easy as possible for you to obtain your samples and send them back to us.  Canadian customers can request that we ship them kits, and customers outside of the US and Canada can reach out to us and we will help them locate the proper swabs or collection kits for getting their testing done. Please note that the USPS is experiencing longer than usual shipping times. So, if you choose to ship your kit priority or express, we will honor those requests but once we take your swabs to the Post Office, there may be a delay in their usual shipping times.

As we continue to navigate this unprecedented COVID-19 pandemic, we will strive to keep you informed if any of our operations require further changes.  Please let us know if there is anything that we can do for you.  Thank you for your continued loyalty and support. At Paw Print Genetics, we view our customers as family and want you to know how much we appreciate you!  Stay safe and healthy.

Warm regards,

Lisa G Shaffer, PhD, FACMG

& the Paw Print Genetics Team

 

 

Information From Paw Print Genetics Regarding Impact of COVID-19 (Coronavirus) Pandemic

Dear Paw Print Genetics Customer,

Right now, many of us are facing challenges regarding the outbreak of the COVID-19 (Corona Virus) pandemic.  Whether you are caring for a loved one or your own health, having trouble finding daily supplies, or managing your own business, our thoughts are with you.

I am writing to reassure you that Paw Print Genetics (PPG) remains open for business. Although you have heard of the devastating news coming from Seattle, our laboratory is located on the opposite side of Washington State, near the Idaho border. At the moment, we are ‘business as usual’ here at PPG and will continue to help you with your orders and process your testing in about 2 weeks from sample receipt.

In the Spokane region, we are facing school closures until the end of April, which will affect our workforce, as some will need to stay home due to lack of childcare. But we will continue to work through these challenges and appreciate your patience.  You can call us at 509-483-5950 (toll free in the US & Canada 1-855-202-4889) or email us at AskUs@pawprintgenetics.com if you have any questions about your order or testing.

We have canceled all business-related travel through the end of April, which has affected our ability to attend some dog shows. Many of those shows are being canceled as well and we are continuing the monitor the situation. I know that you may have planned to have your dog swabbed at an upcoming show, but when you order from us, we will send you the kits and a prepaid return mailer for sending your samples back to us.  Please note that it has been our policy to send our US customers one swab kit per dog and one prepaid return mailer per order. We will continue to do this, to make it as easy as possible for you to obtain your samples and send them back to us.  Canadian customers can request that we ship them kits, and customers outside of the US and Canada can reach out to us and we will help them locate the proper swabs or collection kits for getting their testing done.

Please let us know if there is anything that we can do for you or contact us with any questions or concerns.  We will continue to update you should there be any changes in our normal operations.  Thank you for your continued loyalty and support. At Paw Print Genetics, we view our customers as family and want you to know how much we appreciate you!  Stay safe and healthy.

Warm regards,

Lisa G Shaffer, PhD, FACMG

& the Paw Print Genetics Team