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Updated Information Regarding Operations at Paw Print Genetics during the COVID-19 Pandemic

Dear Paw Print Genetics Customer,

I want to share with you an update from Paw Print Genetics (PPG).  Governor Jay Inslee of Washington State, where PPG’s laboratory is located, issued a statewide ‘stay-at-home’ order for all citizens that goes into effect at the end of the workday, today, March 25, 2020, with exceptions for ‘essential businesses’ that include those that fall under Veterinary Health. As a veterinary diagnostic laboratory, PPG meets the criteria of an essential business and will continue to function. Therefore, in an effort to protect the health of our staff and our fellow citizens while continuing to assist our clients, we have made some temporary changes to our typical business practices.

First, any staff that can work from home have been doing so since Wednesday, March 18th, which includes our customer care team and some of our directors. We supplied each individual with a laptop computer and access to our software to allow our amazing team to continue to assist our clients. Our geneticists and veterinarians are still available to help you with your questions regarding our genetic testing. We ask that you please give us a call and leave a message and one of our staff members will get back with you as soon as we are able. Our toll-free number (US & Canada) is 1-855-202-4889. Or you can email us with your questions or concerns at AskUs@pawprintgenetics.com and we will respond during our normal business hours, Monday – Friday 8am-5pm pacific.

Second, our laboratory work schedule has been modified so that fewer technicians are in the laboratory at a time, to minimize interactions and reduce the risk exposure to staff.  This means that your results might be slightly delayed, but we will do our best to maintain our 14-day turnaround time.  We also may not be able to honor requests for stat or rush cases and really appreciate your patience, while we continue to maintain the high level of testing and standards for which we are known. If you need a result quickly, please call us or email us to discuss your needs before ordering.

Third, as always, when you order from us, we will send you the kits and a prepaid return mailer for sending your samples back to us.  Please note that it has been our policy to send our US customers one swab kit per dog and one prepaid return mailer per order. We will continue to do this, to make it as easy as possible for you to obtain your samples and send them back to us.  Canadian customers can request that we ship them kits, and customers outside of the US and Canada can reach out to us and we will help them locate the proper swabs or collection kits for getting their testing done. Please note that the USPS is experiencing longer than usual shipping times. So, if you choose to ship your kit priority or express, we will honor those requests but once we take your swabs to the Post Office, there may be a delay in their usual shipping times.

As we continue to navigate this unprecedented COVID-19 pandemic, we will strive to keep you informed if any of our operations require further changes.  Please let us know if there is anything that we can do for you.  Thank you for your continued loyalty and support. At Paw Print Genetics, we view our customers as family and want you to know how much we appreciate you!  Stay safe and healthy.

Warm regards,

Lisa G Shaffer, PhD, FACMG

& the Paw Print Genetics Team

 

 

Information From Paw Print Genetics Regarding Impact of COVID-19 (Coronavirus) Pandemic

Dear Paw Print Genetics Customer,

Right now, many of us are facing challenges regarding the outbreak of the COVID-19 (Corona Virus) pandemic.  Whether you are caring for a loved one or your own health, having trouble finding daily supplies, or managing your own business, our thoughts are with you.

I am writing to reassure you that Paw Print Genetics (PPG) remains open for business. Although you have heard of the devastating news coming from Seattle, our laboratory is located on the opposite side of Washington State, near the Idaho border. At the moment, we are ‘business as usual’ here at PPG and will continue to help you with your orders and process your testing in about 2 weeks from sample receipt.

In the Spokane region, we are facing school closures until the end of April, which will affect our workforce, as some will need to stay home due to lack of childcare. But we will continue to work through these challenges and appreciate your patience.  You can call us at 509-483-5950 (toll free in the US & Canada 1-855-202-4889) or email us at AskUs@pawprintgenetics.com if you have any questions about your order or testing.

We have canceled all business-related travel through the end of April, which has affected our ability to attend some dog shows. Many of those shows are being canceled as well and we are continuing the monitor the situation. I know that you may have planned to have your dog swabbed at an upcoming show, but when you order from us, we will send you the kits and a prepaid return mailer for sending your samples back to us.  Please note that it has been our policy to send our US customers one swab kit per dog and one prepaid return mailer per order. We will continue to do this, to make it as easy as possible for you to obtain your samples and send them back to us.  Canadian customers can request that we ship them kits, and customers outside of the US and Canada can reach out to us and we will help them locate the proper swabs or collection kits for getting their testing done.

Please let us know if there is anything that we can do for you or contact us with any questions or concerns.  We will continue to update you should there be any changes in our normal operations.  Thank you for your continued loyalty and support. At Paw Print Genetics, we view our customers as family and want you to know how much we appreciate you!  Stay safe and healthy.

Warm regards,

Lisa G Shaffer, PhD, FACMG

& the Paw Print Genetics Team

Genetic Veterinary Sciences, Inc. launches genetic testing for cats and birds adding to their suite of brands

Genetic Veterinary Sciences Inc.®, the leader in canine genetic health, has launched two additional brands, AvianDx™ and CatScan™, to join their Paw Print Genetics® and Canine HealthCheck® suite of animal genetic health testing services. In addition to providing clinical genetic testing for canines, Genetic Veterinary Sciences will now offer services for pet birds and cats.

The first product for the AvianDx brand is their EarlyBird Sex Identification™ test. There are more than 10,000 species of birds throughout the world that are monomorphic, meaning that males cannot be distinguished from females based on physical characteristics. With AvianDx’s EarlyBird Sex Identification test, one can discover the sex of their bird with one simple test. Birds can be tested through a variety of samples that include eggshells, blood and feathers.

The CatScan is a genetic screen of more than 75 inherited diseases and traits commonly found in cats. The CatScan provides the largest menu of tests on the market and follows the published standards and guidelines for genetic testing of canines to provide highly accurate results. Once purchased, customers simply follow instructions on how to collect a DNA sample and send it to the CatScan laboratory with no veterinary visit required.  This testing allows cat owners to gain an understanding of their cat’s genetic health and be proactive with preventative care.

Blake Ballif, the Director of Operations at Genetic Veterinary Sciences, Inc. stated, “Paw Print Genetics is thrilled to now offer the highest quality diagnostic testing and carrier screening with world-class customer support to our feline and avian friends as well as our canine companions. Expanding into these markets has been a request of many of our canine customers and we look forward to helping people better understand the genetics of their cats and birds.”

In addition to AvianDx and CatScan, Genetic Veterinary Sciences, Inc. also owns two other brands, Paw Print Genetics and Canine HealthCheck. These additional brands allow them to continue to raise the standard in companion animal genetic testing, with their outstanding customer support.

For more information, visit https://www.pawprintgenetics.com/, https://caninehealthcheck.com,  https://www.aviandx.com/, and https://www.mycatscan.com/

 

About Genetic Veterinary Sciences, Inc.

Located in Spokane, Washington, Genetics Veterinary Sciences, Inc. was founded in 2012. Genetic Veterinary Sciences, Inc. is dedicated to achieving optimal genetic health for your companion animals by providing outstanding resources for dog, cat and bird owners, breeders, trainers, and veterinarians.

For more information regarding this topic, please contact Jessica Pieros at jpieros@pawprintgenetics.com