Refund Policy

If you decide to cancel your order, there is a $25.00 processing fee for each dog included in the purchase price of your order. This fee is nonrefundable once we have shipped kits for your order. If you choose to provide your own kits, this fee is nonrefundable once we receive your samples in our laboratory. In the event that you must cancel or modify your order, the remaining balance may be refunded prior to your samples being received by the laboratory, as long as the refund request is within 90 days of the order being placed or if after 90 days, an in-house credit may be issued. Once the samples are received by the laboratory, no refunds will be issued and testing will proceed. In extenuating circumstances, such as the loss of a dog, you may discuss your cancellation by contacting Paw Print Genetics during normal business hours.

Note that shipping will not be refunded or credited once kits have been shipped

Unused Discounts

We occasionally run promotional discounts, which are available to the public may be found on our website. Check with your club before ordering to find out if they participate in any member-exclusive discounts with Paw Print Genetics.

Refunds will not be issued for a promotional discount that was not applied to an order. Within 48 hours of placing your order, you may request a credit based on a promotional discount that can be used towards future testing. Credits are not available for orders placed more than 48 hours prior to requesting a modification to an order. Please allow up to three (3) business days for your credit to be processed. Your credit will be provided in the form of a coupon code that can be applied towards a future order. You will receive an email with the coupon code. Note that only one coupon may be applied per order. Credits will be valid for 6 months after the date of issue and are nontransferable.