Shipping Policy

Paw Print Genetics is able to supply one complimentary cheek swab kit for each dog ordered. A cheek swab includes one swab, a label for the dog, and an internal bag for protection. U.S., Canadian, and UK customers have both free and paid shipping options. Any additional kits and shipping envelopes are the responsibility of the customer.

U.S. Customers: Free shipping is available for USPS First Class/Ground Advantage. However, we do not offer complimentary shipping for Priority or Express services using USPS or FedEx. Once the shipping option is chosen, the customer will receive a return envelope and prepaid shipping labels to return samples.

Canadian Customers: Canadian based shipping options are available facilitated by Neogen in Edmonton, AB. For Canadian customers, free shipping is available for Canadian Post. However, we do not offer complimentary shipping for Canadian Xpresspost. Once shipping is purchased, the customer will receive a return envelope and prepaid shipping labels to return samples to the Edmonton laboratory.

UK Customers have UK based free and paid shipping options available at checkout. Kit fulfillment is facilitated out of Neogen sites within Europe. Once shipping is purchased, the customer will receive a sampling kit, return envelope and prepaid shipping labels to return the sample to our European laboratory.

Paw Print Genetics is not responsible for shipping delays caused by the United States Postal Service, Federal Express, Canada Post, nor Royal Mail.

Other Orders Outside of US, Canada, or UK

We highly recommend that you use an international courier that will provide you with a tracking number. We also recommend sending any package as a priority so we can receive it in a timely manner. If samples are sent regular mail, it may take up to 4 weeks for us to receive your sample and may cause samples to be compromised. Please send this tracking number to us so that we can also track your package. Paw Print Genetics is not able to accept Saturday deliveries. Note: Ground-based services (e.g. FedEx Ground) is prohibited when shipping canine samples internationally. Please send packages via Express/Air services for US customs clearance.

Get a Customs Form

Paw Print Genetics has provided our international clients a US Customs Form to help expedite your order through US Customs. Please print and complete this form and tape it to the outside of the package. This will let the US Customs Office know that your samples are exempt from needing a USDA Import Permit.

In addition, A completed Commercial Invoice is imperative and is the "passport" for international shipments. Some key items to complete on your Commercial Invoice:

  1. Description of Goods should be: Non-restricted, non-infectious canine sample.
  2. Declared value should be no more than $10.
  3. Include the HS code: 3002 9090 90 on the commercial invoice.

The value that you declare on your shipment's US Customs form should not total more than US$10; the value of the swabs themselves, not the price of your order. This will make it easier to get your shipment through customs, and there should not be any duties or taxes applied. If there are any Collect on Delivery (COD) fees associated with your package, Paw Print Genetics will attempt to automatically charge the US Customs duties, fees and taxes plus 3% for credit card transactions to the payment method used to place your order. If we are unable to process this charge, we will contact you to find a suitable form of payment. Sample processing will be delayed until all outstanding balances are paid.