Have you ever wondered why we chose AskUs@pawprintgenetics.com to be our contact email address? In addition to offering the highest accuracy in the industry, at Paw Print Genetics, customer service is At Your Service! We want you to ask questions prior to ordering or after receiving your results because we know that genetic testing can sometimes be confusing.
We consider our customers to be part of our family and treat them as such. When a customer is in need of help when placing an order or trying to understand their results, our expert staff is here, ready to help. You can always count on us to respond to your emails or answer your phone calls, even on weekends and holidays! That is because we understand that your dog's results are important to you, and you are important to us. There is no such thing as too small of a question.
Our one-of-a-kind client services staff is here to help by answering your email or phone call, helping to understand our ordering process, or even placing your order. Our team members, along with our expert geneticists and veterinarians, are pleased to help you. No excuses, no complaints, just ...