Turn Around Times

Once our laboratory has received your samples, it usually takes about 14 days to generate your final results. We will send you an e-mail notification as soon as your results are ready with instructions to access them and download/print your reports. To access your results, you will first need to log in to our website using the account that you created when you ordered your tests. You can view all results for an order by selecting it from the My Orders page, or you can view all results for a dog by selecting it from the My Dogs page.

Rush Orders

It may be possible to complete your testing in less than 14 days. For any rush requests, we ask that the customer return their samples to our laboratory as soon as possible after placing their order. Rush, STAT, or expedited result requests must be made prior to or at the time the order is placed by calling the laboratory at 509-483-5950 or emailing us at

In order to receive rush results, we request that you do the following:

  1. If you request kits from us, you can purchase one of our Express Shipping options to get the kits to you as soon as possible
  2. You return the cheek swabs (or other sample types) to us within 48 hours of placing the order or receiving the kits.
  3. You use an overnight or 1-2 day courier service to send the samples back to our laboratory.

If you have any questions, please contact us for more information.