Frequently Asked Questions

Look through our most frequently asked questions to learn more about what we offer and how we provide you with the most comprehensive results.
If you can't find what you're looking for, don't hesitate to contact us.

Orivet Powered by Paw Print Genetics

  • Will my Paw Print Genetics (PPG) results be transferred to Orivet?

    Yes. Your account and all associated information will be available on the Orivet platform (https://www.orivet.com/login). You may need to update your details, but all previous test results and pet information from the PPG website will be seamlessly transferred.

  • Does PPG still exist?

    The scientific expertise and intellectual property that made PPG a high-quality genetic testing platform have been integrated into Orivet. You will now see the "Powered by Paw Print Genetics" branding. While orders and results are no longer available directly through PPG, their customer care and breeder representatives remain available for support.

  • Will I be able to order new tests for my deceased dogs without submitting a new sample?

    Yes, if your sample was received within the last six months, Orivet can process new tests using that sample. However, DNA degrades over time, and samples older than six months may become unreliable, possibly requiring a new submission.

    Samples from 2021 are still retrievable, but their viability cannot be guaranteed due to room-temperature storage. If applicable, an "Order More Tests" button will allow you to upgrade your testing.

  • What sample types are acceptable? Can I continue sending dewclaws and umbilical cords?

    The laboratory accepts blood samples (in EDTA tubes), buccal (cheek) swabs, and semen samples. Other sample types, such as dewclaws and umbilical cords, may be accepted but may incur a manual processing fee.For a detailed list of accepted samples and collection procedures, please visit the Orivet Sample Submission page.

  • Are the tests in Orivet panels the same as those in PPG panels? Will they meet my breed club requirements?

    Yes. The test menus for Orivet and PPG have been integrated, meaning all tests previously available through PPG are now accessible through Orivet. Additionally, Orivet offers breed-specific Full Breed Profiles, which include genetic diseases, traits, and a DNA profile. You can also customize panels to meet your breed club's requirements, providing greater flexibility.

  • Is Orivet an accepted lab for OFA/CHIC certification?

    Yes. Results from Orivet are accepted for OFA/CHIC certification.

  • Does Orivet provide a genetic certificate?

    Yes, Orivet offers multiple formats for downloading your results: Comprehensive, Summary, and Single Test, all authenticated and certified. Additionally, Orivet includes DNA Profiles and Parentage Reports as part of its offerings. You can also share results directly via email from your account and transfer ownership of results and DNA profiles if needed.

  • Does Orivet offer Clear by Parentage (CBP)?

    Yes. Clear by Parentage (CBP) allows breeders to confirm that offspring are free of genetic diseases present in both parents.

    Requirements for CBP:

    • The dam, sire, and offspring must be DNA profiled by Orivet.
    • The dam and sire must have been screened for genetic diseases through Orivet.

    Once parentage is confirmed, diseases for which both parents test negative will be reported as "Clear by Parentage" in the offspring's results.

  • Why is this transition happening?

    The integration of PPG with Orivet enhances genetic services by merging PPG's scientific expertise with Orivet's advanced customer support and innovative tools. With over 15 years of experience serving breeders, Orivet offers clients the best of both worlds.

  • How will this benefit my breeding program?

    This transition enhances your experience by providing:

    • Streamlined result and data management
    • Improved responsiveness to inquiries
    • Access to advanced tools and resources
    • Loyalty programs, ongoing promotions, and bulk testing options. View all Orivet Breeder Benefits.

  • How does the Orivet loyalty program work?

    Orivet's loyalty program rewards you with points for every purchase.

    • You earn 50 points for every dollar spent.
    • 2,000 points equal $1 off (2.5% discount on qualifying orders). Loyalty points apply only to pre-paid purchases of disease, trait, and Full Breed Profile tests.

  • Will Orivet have special offers like PPG?

    Yes. Orivet offers promotions, including:

    • Bulk Discounts through pre-purchased Litter Packs
    • Discounts at Shows and Events
    • Exclusive Member Discounts for club and society members
    • Coupon and Discount Codes at shows, events, and in email campaigns

  • Will it cost more to test with Orivet?

    Orivet and PPG will work together to maintain affordable pricing for testing, keeping pricing as close as possible to current rates.

  • Will I still be able to speak with someone if I have questions?

    Yes. Orivet offers multiple customer service options, including 24-hour live chat. You’ll still be supported by your current PPG account managers and service agents, now with the added resources of Orivet. For inquiries, email askppg@orivet.com.

  • Who should I contact for support - Neogen or Orivet?

    Please contact Orivet for support. Neogen will not be handling customer communications moving forward. Contact Orivet.

  • How quickly will I receive my results?

    Standard turnaround time is 2 to 3 weeks from receipt of your sample. Orivet also offers a 28-day turnaround guarantee with a full refund if results exceed this timeframe. Learn more.

  • How long will the PPG website remain accessible?

    The PPG website will no longer support orders after March 17th but will remain viewable until May 31st for data migration purposes.

  • What will happen to my orders and samples that are currently in process at PPG?

    Processing will continue as normal until results are reported. These results can be transferred to Orivet upon completion if you opt in.

  • What will happen to my orders that I purchased but have not submitted samples for yet? Will Orivet honor those orders?

    Yes, Orivet will honor all open orders. All tests currently available through PPG will also be accessible through Orivet. For any open orders, an Orivet order will be created to ensure a seamless transition.

  • How will the Canine HealthCheck (CHC) and My CatScan websites be affected?

    My CatScan (link)and Canine HealthCheck (CHC) (link) products will still be available on the Orivet website, with all tests and prices remaining unchanged. However, orders will no longer be supported directly from those websites.

  • Will I still have access to genetic counseling?

    Yes, Orivet provides access to Genetic Liaison personnel and FACT sheets on complex diseases. Customer service staff will be trained in basic genomics to assist with result verification and support. Depending on your inquiry, a team member may schedule a session to address your concerns efficiently.

  • Will PPG gift certificates still be redeemable through Orivet?

    Yes. PPG gift certificates and vouchers will still be honored. While most will transfer automatically, some may require manual processing. You can also log into your account and contact customer service to have the voucher value added to your Orivet account for future testing.

  • Where should I ship my samples?

    To find the best location for shipping samples, please visit the Orivet Contact Us page.