Tag archives: c customer service

Paw Print Genetics Leads the Pack for Standards and Guidelines for Canine Clinical Genetic Laboratories

Paw Print Genetics Leads the Pack for Standards and Guidelines for Canine Clinical Genetic Laboratories

When Paw Print Genetics (PPG) started our laboratory in 2012, we entered a rather mature market place with other canine genetic testing laboratories well established, some for over 20 years. However, we were shocked and disappointed to learn that there were no quality standards or guidelines in place for these laboratories to follow. As such, each lab was “doing their own thing” and it was very difficult for the breeder or dog owner to discern which laboratory was providing quality genetic testing that was accurate and could be trusted in their breeding program.

The founders of Paw Print Genetics, Lisa G. Shaffer, PhD, FACMG, CEO, Blake C. Ballif, PhD, Director of Operations, and Kyle Sundin, Senior Manager, Development and Laboratory Operations, worked together prior to starting PPG in a human genetics diagnostic laboratory. Human clinical genetics laboratories follow the Standards and Guidelines set forth by the American College of Medical Genetics and Genomics (ACMGG). Because there were no standards in canine testing and our founders were used to working under the guidance of the ACMGG, we set up our laboratory, protocols, policies and procedures as if PPG was a human genetics diagnostic laboratory. As such, every gene mutation has been ...

Making Canine Genetic Testing Easier: DNA Collection

Making Canine Genetic Testing Easier: DNA Collection

Since we opened Paw Print Genetics in April of 2013, we have had the opportunity to work with many breeders and other dog owners who already had previous experience with genetic testing of their dogs. Though the vast majority of these clients have praised us for our ease of ordering, unrivaled customer service, and quick test results, some clients have expressed some confusion in regards to why (or how) we use cheek swabs as our default method of DNA collection opposed to other methods that they were already familiar with.

In The Beginning

When making choices about how Paw Print Genetics would operate, we decided we wanted to eliminate as many barriers to canine inherited disease testing as possible. Not only did we want to make testing more convenient by offering as many disease tests as possible under one roof, we also wanted to make the experience of DNA collection easy and more convenient. To accomplish this, we chose to allow our clients to collect DNA in their own home or kennel with cheek swabs we provide (at no additional cost) after an order is placed. This decision eliminates the time, effort, and expense our clients had previously had to ...