At Paw Print Genetics, we are so thankful for our customers. Without you, we simply wouldn't exist. Without your input, we wouldn't have some of our recently launched programs such as Veterinary Verification reporting, Paw Print Pedigrees and Clear by Parentage certificates, as these, and many other features and tests that we offer have been suggested by our customers. We see our customers as our partners, suggesting changes, tests and features that enhance your testing experience with us.
After a report has been issued, I send each customer an email thanking them for their business and for their commitment to healthy dogs. These take time, but I feel that these emails are important to send. The emails remind me of how important it is to connect with our customers, to reach out to see if there is anything else that we can do for them, to ask if there are ways we can improve our service, and to provide a little reward for being a responsible breeder with a discount on their next order. Will I be able to keep this up as we grow? I hope so. It provides such a great opportunity to get feedback from our customers and I receive ...