I recently took a trip to Colorado Springs to visit colleges with my son. I enjoyed spending time with him and visiting Colorado College. We were very impressed with the student-led information session and campus tour. The students were knowledgeable, poised, enthusiastic and inviting. If these undergraduates are a reflection of the school and its caliber of students and faculty, then I know that my son will do well there. We left with an overwhelmingly positive impression of the school, the campus and the region. I would give our student ambassadors an A-plus for customer service during our visit. However, during our trip we were customers of several other companies and many of them fell short of superior, or even acceptable, customer service.
Our flight to Colorado Springs was uneventful and the staff of United Airlines did an exceptional job in making us feel special and that they appreciated our business. However, when we landed in Colorado Springs, things started to fall apart.
We arrived promptly at the Hertz counter to find that the car we had reserved and paid for weeks in advance had been given to someone else. Hertz claimed to have no cars to rent to us ...
